Hello,
I work for a company and was given the credentials to an Azure account. I signed in and it asked for a 2FA code. I did not have access to the phone number it texted, so I backed out and decided to try another time. When that time came, I signed in again, and
was met with the error "Sorry, we're having trouble verifying your account. Please try again." Underneath was a button to text the phone number, but it did not work. This happens every time now. Clicking to reveal more information on the most recent
attempt gives this to copy and send to "your administrator":
Request Id: d625059d-a9cb-4aac-aff5-07b9f2fb4800
Correlation Id: 4c9d33a3-2ade-4a56-b926-bb74625a17c9
Timestamp: 2020-05-29T18:40:27Z
As far as I understand, this account is the admin account, or at least stands on its own. It appears only the Azure Management Portal appears to be the part that is requiring two-factor-authentication. The account itself is signed-in. What can be done in this situation? As expressed, to my knowledge, there is no admin account above this.
