Hello!
I've been trying to install azure backup agent on a machine outside azure cloud for a few days.
It's a Windows Server 2016, with terminal server.
It installed once and gave a failure, and I have tried to uninstall it but it won't let me reinstall it.
The log c:/windows/temp OBInstaller0Curr
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12/2008:11:36.24710launchsetup.cpp(111)NORMALStarting Azure Backup installation process
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12/2008:11:36.24710launchsetup.cpp(114)NORMALDirectory Path for SetupLaunchScreen : C:\ac200d25b480fde21308d1f855
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12/2008:11:36.24710launchsetup.cpp(122)NORMALPath for SetupLaunchScreen : C:\ac200d25b480fde21308d1f855\3082\CBPSetupLaunchProcess
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12/2008:11:36.27910launchsetup.cpp(140)NORMALLPCommandLine : /q /m
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12/2008:11:36.27910launchsetup.cpp(141)NORMALnCommandshow : 1
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12/2008:11:36.27910setuplaunchscreen.cpp(99)NORMALIn CBPlaunchProcess.dll
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12/2008:11:36.27910setuplaunchscreen.cpp(114)NORMALcommandline : /q /m
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12/2008:11:36.28010setuplaunchscreen.cpp(142)NORMALsilent mode
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12/2008:11:36.28010setuplaunchscreen.cpp(315)NORMALMU option
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12/2008:11:36.28010setuplaunchscreen.cpp(424)NORMALSilent mode Launch Wizard
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12/2008:11:36.99610setupwizard.cpp(1456)NORMALIsPatchingRequired: ProductVersion of packaged msi : 2.0.8673.0 Current installer version : 2.0.9170.0
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12/2008:11:37.00510launchscreenhtml.cpp(179)NORMALCLaunchScreenHtml::LaunchSetupWizard :Setup is launched in WAOB context
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12/2008:11:37.03803miscellaneousutils.cpp(1229)NORMALVCRedist2012 is already installed (Product Code is {{5AF4E09F-5C9B-3AAF-B731-544D3DC821DD}})
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12/2008:11:37.03810setupwizard.cpp(1181)NORMALVCRedist 2012 is already installed on the box.
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12/2008:12:13.84510launchscreenhtml.cpp(586)WARNINGProcess for Managed Setup Wizard failed with exit code 810
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12/2008:12:13.84510launchscreenhtml.cpp(587)WARNINGFailed: Hr: = [0x80004005] : GetExitCodeProcess returned exitcode 810
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12/2008:12:13.84510launchscreenhtml.cpp(468)WARNINGFailed: Hr: = [0x80004005] : Encountered Failure: : lVal : launchScreenHtml->RunSetup(sourceLocation,false)
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12/2008:12:13.84510launchscreenhtml.cpp(407)WARNINGThread failed with exit code -2147467259
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12/2008:12:13.84510launchscreenhtml.cpp(408)WARNINGFailed: Hr: = [0x80004005] : GetExitCodeThread returned exitcode -2147467259
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12/2008:12:13.84510setuplaunchscreen.cpp(72)WARNINGFailed: Hr: = [0x80004005] : Encountered Failure: : lVal : launchScreenHtml.LaunchSetupWizard(pExit, silent,lpCmdLine,isVenusInstallation,bUninstallSet)
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12/2008:12:13.84510setuplaunchscreen.cpp(425)WARNINGFailed: Hr: = [0x80004005] : Encountered Failure: : lVal : LaunchWizard(&exit, true, hInstance, lpCmdLine, nCmdShow,venus_install,bUninstallSet)
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12/2008:12:13.84510launchsetup.cpp(150)WARNINGFailed: Hr: = [0x80004005] setup.exe returning
And de OBManagedlog.LOGCurr
BFE4BFE8 12/2008:12:10.55710Installer.cs(1133)NORMALRolling back action:BFE4BFE8 12/2008:12:13.69110Installer.cs(810)NORMALMsiInstallProduct returned1603
BFE4BFE8 12/2008:12:13.69110Installer.cs(867)WARNINGInstaller.LaunchMsi : Install failed
BFE4BFE8 12/2008:12:13.80710BackEnd.cs(1544)WARNINGBackEnd.InstallproductMsi : Failed to install Microsoft Azure Recovery Services Agent error 1603
BFE4BFE8 12/2008:12:13.80710BackEnd.cs(1544)WARNINGException :Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.MsiInvokeException: Se produjo una excepción de tipo 'Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.MsiInvokeException'.
BFE4BFE8 12/2008:12:13.80710BackEnd.cs(1544)WARNING en Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.Installer.Install()
BFE4BFE8 12/2008:12:13.80710BackEnd.cs(1544)WARNING en Microsoft.Internal.EnterpriseStorage.Dls.Setup.BackEnd.InstallproductMsi(InstallerMessageEventHandler MsgEventHandler, InstallerProgressEventHandler ProgEventHandler)
BFE4BFE8 12/2008:12:13.80710BackEnd.cs(1544)WARNING*** Mojito error was: InstallFailed; 1603; WindowsAPI
BFE4BFE8 12/2008:12:13.81410SilentInstall.cs(171)FATALError while trying to install Programa de instalación de Agente de Microsoft Azure Recovery Services:No se pudo instalar Agente de Microsoft Azure Recovery Services.
BFE4BFE8 12/2008:12:13.81410SetupWizard.cs(293)NORMALRunSetup : Microsoft.Internal.EnterpriseStorage.Dls.Setup.BackEndException: No se pudo instalar Agente de Microsoft Azure Recovery Services.
BFE4BFE8 12/2008:12:13.81410SetupWizard.cs(293)NORMAL en Microsoft.Internal.EnterpriseStorage.Dls.Setup.SilentInstall.Install()
BFE4BFE8 12/2008:12:13.81410SetupWizard.cs(293)NORMAL en Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.SetupWizard.RunSetup()
BFE4BFE8 12/2008:12:13.81510SetupWizard.cs(302)WARNINGSetupWizard.LaunchSetup:: Exception: 810
BFE4BFE8 12/2008:12:13.81510SetupWizard.cs(302)WARNINGNo se pudo instalar Agente de Microsoft Azure Recovery Services.
BFE4BFE8 12/2008:12:13.81510SetupWizard.cs(187)WARNINGSetupWizard.LaunchSetup:: Exception : Microsoft.Internal.EnterpriseStorage.Dls.Setup.BackEndException: No se pudo instalar Agente de Microsoft Azure Recovery Services.
BFE4BFE8 12/2008:12:13.81510SetupWizard.cs(187)WARNING en Microsoft.Internal.EnterpriseStorage.Dls.Setup.SilentInstall.Install()
BFE4BFE8 12/2008:12:13.81510SetupWizard.cs(187)WARNING en Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.SetupWizard.RunSetup()
BFE4BFE8 12/2008:12:13.81510SetupWizard.cs(187)WARNING en Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.SetupWizard.LaunchSetup()
BFE4BFE8 12/2008:12:13.81610SetupWizard.cs(709)NORMALSetupWizard.ReleaseSetupMutex : Release setup mutex
BFE4BFE8 12/2008:12:13.81910Program.cs(62)WARNINGSetup Main::The Backend exception received errorID:810
BFEI don't know what to do anymore :-(