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Incoming email configuration in SharePoint

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Hi,

We are trying to configure incoming email in our environment. We started and configured the SMTP service on our servers but not sure about below points:

1) Incoming email server display address : What we should provide here? We already tested with our domain(abc.com) and with FQDN of server running SMTP service(server001.int.abc.com) but nothing worked.

2) Do we really need any changes from Exchange side? I have an environment in which some users are on Lotus notes and some user mail boxes are migrated to O365, so not sure if receive connector creation is required at what end.

I tried to follow blogs and links but some places it is mentioned that Exchange receive connectors are mandatory and some places it is mentioned optional.Not sure if it is really required.

Please guide.

Thanks


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